India
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ommitted to provide the benefit of over 400 Government to Citizen (G2C) schemes and services of 35 departments online to the citizens at district, sub division and tehsil level in a transparent and time bound manner, the Haryana Government has decided to launch 34 new Antyodaya Kendra, SARAL Kendra and Antyodaya Saral Kendra on the occasion of Good Governance Day on December 25, 2018. A decision to this effect was taken in the meeting of Antyodaya SARAL platform held under the Chairmanship of Chief Minister, Manohar Lal. Ministers, Chairman of Boards and Corporations and MLAs were also present in the meeting.
With the launch of these centres, the total number of Antyodaya Kendra, SARAL Kendra and Antyodaya Saral Kendra would increase to 115. As many as 81 such centres are already functional in the State. The Antyodaya Kendra at the district level provides all the schemes and Saral Kendras provides all the services. The Antyodaya SARAL Kendra established at Sub-Division and Tehsil level provides for the delivery of both schemes and services. Manohar Lal said that to realise the vision of Minimum Government Maximum Governance as envisaged by Prime Minister Narendra Modi, the Haryana Government had started e-registration in the State on December 25, 2014. He directed to make all necessary arrangements of infrastructure and staff in the 34 new centres well before their launching.
The Chief Minister said that a State level function would be organised for the launch of these Kendras whereas MLAs, Chairman and members of Zila Parishads and Panchayat Samitis would remain present at the Kendras in their respective areas.
He asked the MLAs and Ministers to personally visit already functional 81 centres in their respective areas to review their functioning and apprise the people about these centres so that people at the grass root level could avail the benefit of various government schemes and services online. He said that besides the government staff and prominent citizens of the area, Garvhit volunteers should also be roped in this work to reach maximum beneficiaries. The Chief Minister appreciated NIC Haryana and all the 35 departments for creating the Antyodaya SARAL Portal in record 15 months. He has also appreciated the performance of Kurukshetra, Mahendergarh, Jhajjar and Charkhi Dadri district for a good service delivery score. He has also instructed district administration to improve the service delivery in Faridabad.
It was informed that the Chief Minister has inaugurated the Antyodaya Kendra for seven districts namely Kaithal, Kurukshetra, Faridabad, Yamunanagar, Gurugram, Jind and Karnal. Seven departments in these districts namely Social Justice and Empowerment, Public Health and Engineering, Welfare of Scheduled Castes and Backward Classes, Sports and Youth Affairs Department, Public Relations, Housing and Sainik and Ardhasainik Welfare have already stopped entertaining hard copies of application for availing the benefit of government schemes and services. Efforts are being ensure that department walk-in is completely stopped in all departments in each district within two months.
It was informed that a toll free Antyodaya SARAL helpline number (1800-2000-023) has been started to address the queries and complaints of applicants regarding the schemes and services. More than 40,000 calls have so been answered on this helpline number since July 2018. Apart from this, help desk have been set up at all 81 centres to assist the citizens regarding the eligibility for schemes and services, documentation and processing. SMS alert are also being sent to the applicants regarding the status of their applications. It was also highlighted that Haryana is the first state to carry out transformation in citizen service delivery at this scale and the project has also won multiple awards till now.
